

- #How to find and delete comment on facebook how to#
- #How to find and delete comment on facebook trial#
This is somewhat doable, but what if you own multiple business accounts on Facebook and Instagram, or you run hundreds of ads? To see your Facebook ads comments, you will need to access each sponsored post individually through Ads Manager. To try and prevent such situations from happening using Facebook, you’ll need to develop a habit of frequently using your Ads Manager to check up on dark post comments. And if you do, you might miss a comment that could have either brought in a paying customer or started a crisis situation. This makes it easier to miss some of the comments users leave on your ads.
#How to find and delete comment on facebook how to#
If you’re wondering how to view comments on Facebook ads, here’s the thing:įacebook Ads comments do not appear on your regular feed because dark posts cannot be accessed through your feed. Here’s why: How to see comments on Facebook Ads It is also a more serious game – there’s more to win but also more to lose if you make a mistake. It is a bit different to manage Facebook Ad comments, though – it will require a bit more attention and effort.

Once you get the hang of the best practices described above, you should be able to manage comments on your organic Facebook posts relatively easily. Responding to comments on your Facebook Ads Managing both positive and negative comments with care is a vital component to establishing a strong and trustworthy image of your brand online – keep this in mind every time you’re tempted to leave a comment unanswered.

#How to find and delete comment on facebook trial#
Try it for free: Company email Start free trial Protect your Facebook Ads from hate & spamĪutomatically delete or hide comments, and protect your Facebook Ads from hate speech, inappropriate comments, and spam. If you’d like to know how to set up an anti-spam system that will automatically delete or hide comments based on specific keywords, you can try NapoleonCat’s Auto-moderation. You can find out more about when it’s okay to hide comments here.

There are, of course, rare cases, when negative comments are better off hidden or deleted, but leave such drastic measures for offensive or spammy comments only. Make sure the users interacting with your brand feel heard and taken care of. If more complex issues arise, acknowledge them publicly, but move the conversation into a private space – direct messages or emails. When possible, try to provide kind, helpful answers. Negative comments can help you improve your online image if you manage them professionally.ĭon’t delete all the negative comments at once. Some of them will express their pains and needs in the comments on your Facebook ads, and you get an opportunity score every time you decide to answer such a complaint. Moreover, by replying to each comment, you double your post’s engagement, which in turn leads to your content reaching more people.įacebook is a place where people don’t really filter their opinions – so the comments you deal with may be positive or negative.ĭon’t panic if some of your followers are not thrilled to bits with their experience with your brand. You can benefit from answering comments in multiple ways This, in turn, will likely not only make your existing clients more loyal but also help to draw the attention of many new ones. What’s even more important though, is that hitting the ‘reply’ button under each comment gives you the opportunity to establish a relationship with your customers. Don’t ignore the possibilities that the comment section gives you in this regard. It’s much more convenient to ask about an order on Facebook or Instagram than to send out an email or call a help center. More and more users try to connect with brands on social media. The comment section is also a great place to practice social media customer care. Why is that?įirst of all, it’s because the comment sections under both organic and dark posts are a real goldmine of customer feedback for you to dig into.Ĭarefully analyzing comments on social media may lead you to come up with great ideas for improving your products or services. Regardless of your business type, monitoring and replying to comments is the right thing to do. Why you should answer comments on social media Try NapoleonCat for free: Company email Start free trial Manage all your Facebook Ads comments with one simple tool. Manage all your Facebook Ads comments from one place
